Resumé

Skills Summary

Personable and experienced professional with a background in management and training. Knowledgeable in many programming languages. Experienced in the web project life cycle with multiple projects completed. A one man team for designing, building, and launching websites. Seasoned in the repair and maintenance of computers. A people person who is experienced working with all age groups and diverse populations. A team player that communicates exceptionally well and can take the lead when appropriate.

Employment History

COMPUTER NETWORK TOTAL CARE
-Ladson, SC
Web Developer and Executive Assistant, June 2013 to October 2013

DAIRY QUEEN/ ORANGE JULIUS TREAT CENTER -NORTHWOODS AND CITADEL MALL
-Charleston, SC; North Charleston, SC
General Manager, 1999 to 2005
Director of Operations, 2005 to 2008
Certified Restaurant Trainer, 2008 to 2011

Education

Trident Technical College
North Charleston, SC
Associates Degree in Computer Technology
GPA- 3.8

Special Recognitions

  • Graduated Summa Cum Laude
  • Merit Award-Computer Technology
  • Outstanding Member of AITP Award

Proficiencies

  • C++ Programming
  • JavaScript
  • PHP
  • JAVA
  • Website Design
  • ASP.NET
  • Microsoft Office Suite
  • Hardware Knowledge
  • Computer Troubleshooting
  • Schedule Creation
  • Accounting/Bookkeeping
  • Customer Service
  • Mechanical Skills
  • General Office Skills

Experience

WEB DEVELOPER-COMPUTER NETWORK TOTAL CARE
+ Website development start up division for CNTC
o Launched multiple websites
o Worked with clients to develop websites based on their needs
o Developed websites with WordPress
o Controlled workflow of content to client’s websites
o Updated and monitored websites after launch

BENCH TECHNICIAN-COMPUTER NETWORK TOTAL CARE
+ Oversaw the repair and maintenance of computers
o Hands on experience with computer repair
o Knowledgeable in software and hardware troubleshooting techniques
o Setup new hardware for clients and company office
o Communicated with clients to determine their needs or to resolve an issue

MEMBER OF ASSOCIATION OF INFORMATION TECHNOLOGY PROFESSIONAL(AITP)
+ Attended and participated in various technology centered events:
o Gave presentation on the use of WordPress as a content management system
o SPARC Hackathon: Participated in overnight coding event
o Gregg Mathis Charter School: Set up several computer systems and network
o Total Network Care: Attended Saturday Tech Talks, server build day, and computer recycle day
o Participant in AITP Android App development group
o Was project leader for the CNTC computer recycling program

VOLUNTEER COMPUTER TUTOR
+ Helped Trident Technical College students with computer related classes:
o Project manager for night and weekend tutoring
o Tutored students of all levels
o Troubleshooting of students’ laptops

CUSTOMER SERVICE/STORE MAINTENANCE/ MANAGEMENT
+ Oversee front counter operations and provide impeccable customer service:
o Ensured friendly and efficient customer service
o Monitored product presentation and portion control
+ Responsible for the daily maintenance of the store equipment and machines:
o Assembled all parts of the machines daily and disassembled when necessary
o Repaired broken machines
+ Manager of all aspects of day-to-day operations:
o Hired all employees and provided them with extensive training for various duties
o Certified in training and situational leadership
o Ensured smooth daily operations related to bookkeeping, accounting, employees and technical aspects

CERTIFIED RESTAURANT TRAINER
+ Oversee the training of new franchise owners and managers.
o Introduced owners and managers to the Dairy Queen/Orange Julius Culture
o Completed courses on Situation Leaderships as a management style
o Directed training session on machine operations and maintenance
o Led training groups in food safety standards
o Assessed trainees knowledge of store operations and identified those appropriate for ownership

References available upon request.